Details of the Skype and Face Time trials were revealed by former South Central Ambulance Service emergency call handler Karen Frederick, who says patients are being failed because the service is so overwhelmed.
The whistleblower revealed a string of controversial practices being used to cope with rising numbers of 999 calls.
Skype for i Phone is available on the App Store for free.
It’s optimized for i Phone and i Pod touch running i OS 7.0 or later.
She also told of how call handlers often turned up to work drunk or high on drugs and managers refused to dismiss them.
To send Love Mojis in a chat, just tap the smiley button above the keyboard, tap the heart tab, and choose from the set of available Love Mojis, which includes a sumo wrestler as Cupid, a flirting banana, two snakes tangled in love, and more.Normally, they would issue what is known as 'interim care advice' to patients while they wait for an ambulance, but during the busy periods – sometimes up to twice a week – they are banned from giving out the advice so they can hang up ready for the next call.Patients dial 999 as normal and if their condition is classified as not being an emergency, they get transferred to a hub of paramedics and nurses at the call centre.One of them will call back using Skype, Face Time or a similar app on their smartphone or computer.In the case of elderly patients, carers or relatives who are more technically knowledgeable may take charge of the call and zoom the phone's camera in on particular injuries.