I have never contacted them, but it's nice to know that they do respond and do care about the users.
I have been using NOD32 for many years and now have two licenses.
I downloaded the trial verison over 3 days ago everything was fine.
Since yesterday i notice it's not updating the virus signatures.
that loading has to be giving their servers "fits".
That's fine they give paid user's first crack but don't exclude trial either i mean 2 days of no updates come on they are a business with multi servers for the updates.
Good luck with the trial, and hope you don't have any more problems.
As soon as I uninstalled the trial version and installed the paid version the update went through immediately.
For information about what's new in the latest version and how to upgrade, see the following article: Method 2: Manually configure each client workstation to access the Mirror server.
If you only have 4 or 5 client workstations which will be accessing the Mirror server for updates, you may prefer this method.
He was very nice and set me up with a full version with a 1 month license because i shouldn't still be having problems updating.
Reinstalling just to get updates i guess means i have a problem.